Approach and Methodology
The Concentra Physical Therapy solution, through experience and continual refinement, has evolved into seven key components. They are designed to help you heal faster and manage the process of working with doctor offices and insurance companies:
1. Collaborative consultation — The Concentra PT consults with your referring physician to determine appropriate treatment patterns and protocols.
2. Centralized customer care — Concentra's assists you in the following ways:
- Providing you a 1-800 number
- Verifying your insurance
- Arranging for your initial PT visit within 48 hours of receiving the referral
- Scheduling your visits
- Communicating with your referring physician's office
3. Physical therapist evaluation — The Concentra PT conducts a complete evaluation of your injury(ies) and physical condition.
4. Predisposition-to-Injury analysis— The PT confirms why the injury happened and what steps would reduce the risk of re-injury.
5. Customized recovery plan — The Concentra PT builds a recovery plan to quickly and efficiently get you back to work and life. The same PT provides ongoing monitoring of your recovery plan.
6. Back to Living Home Plan— You receive a complete home-recovery plan, guided by the Concentra PT, that helps you take control of your return to normal activities.
7. Customized patient reporting — Concentra's customized reports means your treating physician receives the right amount of information at the right time regarding your progress. Specifically, Concentra's Physical Therapy team creates streamlined progress reports that provide your doctor with vital information on a mutually agreed-upon basis.