Patient Results
The following are excerpts from literally thousands of follow-up letters and notes from actual patients. We include them to provide "real-life" validation of how the Concentra Physical Therapy experience is what we say it is:
"Today I would like to thank you and your team members for the efficient help, support and wonderful care you all have demonstrated to those of us that attend treatment sessions for our well being. A philosopher once said: 'Gratitude is the heart's memory' and today I dedicate this phrase to you."
— A. Paramo
"The staff was courteous and friendly. The therapists answered all my questions and explained why they had me do the exercises they gave me…they also explained why I shouldn't do certain exercises with my particular injury. They knew how I felt before I did."
— William M.
"When I called, I expected that I would be treated how other providers (PT, pain management and the like) treat potential and existing patients: That I would receive a voice message telling me to leave my information so I could get a call back within 24-48 hours. Then if I were lucky enough, I would get an appointment within the next 30-90 days."Not only did Terri speak with me right away, but she updated me every step of the way. She went out of her way to call the clinic and schedule the appointment for me, for today, which I feel is a miracle in and of itself. During the process, she explained that she didn't want to keep me holding on the phone any longer than necessary. She always explained to me what was going on, when she would call me back and what information she would be giving me.
"I have never had such phenomenal service in my entire life, and I want to thank you for having someone so courteous, perceptive and knowledgeable about what it takes to make customers happy. If Terri is a reflection upon Concentra, then Concentra is the brightest star in the physical therapy universe! Thank you again."
— K. Villegas